干货收藏贴---邮轮主要岗位及职责

• Waiter服务生/Waitress 女服务生

• Assistant Waiter助理服务生/Assistant Waitress助理女服务生

• Bartender 调酒师

• Bar Waiter/Server 酒吧服务生

• RSA(Room Service Attendant) 客房送餐员

• Snack Attendant 休闲餐厅服务生

Waiter/Waitress

Responsiblties:

• Serving passenger 服务客人

• Taking orders 接受点单

• Explaining the menus 解释菜单

• Making recommendations 做推荐

• Supervising assistant waiter 监督助理服务生

Assistant Wtaiter/Waitress

Responsiblties:

• Assisting waiters 协助服务生

• Clearing tables 清理餐桌

• Setting up tables 摆台

• Delivering food and drinks 递送食物和饮料

Bartender

Responsiblties:

• Serving alcohoic beverages to passenger

  向客人提供酒水服务

• Making drinks an doing cocktail demonstration

  调制饮料和做鸡尾酒展示

• Issuing reqisition and storing goods

  授权申请和存储货物

• Communicating with passengers and making passengers happy

  与客人交流，让客人开心

• Making schedules

制定排班表

Bar Waiter/Server

Responsiblties:

• Serving alcohoic beverages to passenger

  向客人提供酒水服务

• Setting up bar stations

  布置酒吧桌

• Taking drink orders

  接受饮料点单

• Serving drinks to passengers

  向客人上饮料

• Pushing the sales

  促销

• Doing cleaning

做清洁工作

RSA(Room Service Attendant))

Responsiblties:

• Delievering food and drinks to passengers in room

  为房间里的客人送食物和酒水

• Set up the tray for delievery

  准备送餐的托盘

• Take order by phoon

  接受电话点单

• Collecting dirty tray

  回收脏的托盘

Snack Attendant

Responsiblties:

• Waiter in snack restaurant 小吃服务生

Receptionist(Guest relation specialist

客户关系专员

Responsiblties:

• Checking passengers in and out

• Maintenance request

• Answering passengers queries

• Taking payments for passenger accounts

• Making announcements over the PA system changing and upgrading cabins

Cruise Staff 活动部员工

Responsiblties:

• Instruct,organize,and facilitate various activities and touranments(quizzes,bingo,deck parties,sports challenges,trivia games)

Youth Staff 儿童看护

Responsiblties:

• Conduct a variety of programming for entertainment of passengers ages3-17

Dealer 荷官

Responsiblties:

• Exchanging chips for passengers

• Giving out cards to the players